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Customer Satisfaction Survey

Dear Customer,

Thank you for taking this Customer Satisfaction Survey. This survey should take less than ten minutes of your time to complete. Please click on the "Submit" button at the end of the survey for your comments to be sent to us. Please be assured that all information that you provided will be kept confidential. We will try our best to improve based on the feedback/comments you provide.

Please choose your agreement level for each of the following statements base on the following scale.

1. Strongly Disagree    2. Disagree    3. Neutral    4. Agree    5. Strongly Agree    6. NA (Not Applicable)

　

1. Marketing
　 Strongly Disagree Disagree    Neutral    Agree    Strongly Agree NA

CPG Labs' website is informative and easy to navigate.
All the services are listed in detailed in the website.
The brochures contain enough information promoting services in CPG Labs.
The response to your enquiries is quick and helpful.
Do you have any comments about our marketing?

　 　 　 　 　 　 　
　 　 　 　 　 　 　

2. Staff
　 Strongly Disagree Disagree    Neutral    Agree    Strongly Agree NA
The staff acquire the knowledge of the services and products.
The staff are helpful and reachable.
The staff deliver services professionally.
Overall, staff's performance is satisfactory.
Do you have any comments about our staffs?

　 　 　 　 　 　 　
　 　 　 　 　 　 　

3. Services
　 Strongly Disagree Disagree    Neutral    Agree    Strongly Agree NA
The response time to your enquiries is satisfactory.
The response to your enquiries is helpful.
The services are delivered on time.
The services are reliable and value for the price.
Overal, services delivered are in high quality.
Do you have any comments about our services?

　 　 　 　 　 　 　
　 　 　 　 　 　 　

4. Customer details
　 Strongly Disagree Disagree    Neutral    Agree    Strongly Agree NA
You have used the services in the last 6 months.
You have given some feedbacks or recommendation before.
CPG Labs has improved based on the feedbacks/recommendation you gave.
You  will recommend the services from CPG Labs to others.
Do you have any comments about our services/this survey?

　 　 　 　 　 　 　
　 　 　 　 　 　 　
　 　 　 　 　 　 　
　 　 　 　 　 　 　
　 　 　 　 　 　 　

                



Feedback and Enquiry Terms and Conditions Privacy Policy
© 2011 CPG Laboratories. All Rights Reserved.


Feedback and Enquiry Terms and Conditions Privacy Policy
© 2011 CPG Laboratories. All Rights Reserved.